VIP & Blocked numbers

Manage VIP numbers and blocked calls

The functionVIP & Blocked Numbersmakes it easy to manage incoming calls. By adding VIP numbers, important calls can be let through even when you are busy or have “Do Not Disturb” enabled. Blocked numbers and country codes are used to automatically stop unwanted calls – for example, from specific contacts or international prefixes.

The feature is available to all users via the personal settings.

Who can use the feature? All users with access to personal settings can manage VIP numbers and blocks directly in the interface – without the need for administrator privileges.

How do you do it?

1. Click the gear icon, then clickpersonal settings.

2. Click onTelephone & Conferenceand then onVIP & Blocked Numbers.

Add or remove a VIP number

VIP numbers are allowed to call through your activity status by default.

You can adjust this per activity if you don't want to let VIP calls through in certain situations.

1. Click on the “Enter VIP number” field.

2. Select a number you want to mark as VIP or enter the number.

3. Do you want to remove a number as a VIP? Unmark it in the list by clicking the cross.

Block or unblock a specific number

Calls from blocked numbers are automatically blocked.

When you remove a number from the list, calls from the number are allowed again.

1. Click on the “Blocked numbers” field.

2. Select a number you want to block or enter the number.

3. Do you want to remove the block? Uncheck it in the list by clicking the cross.

Block or unblock country codes

Calls from these country codes are automatically blocked.

This helps against spam from certain geographic areas. When a country code is removed, calls from that area are allowed again.

1. Click on the “Select country code” field.

2. Select a country code from the list or enter the country code you want to block.

3. Do you want to unblock a country code? Uncheck it in the list by clicking the cross.