Transcription can be used in both personal voicemail and in one response group voicemail.
Info: By activating transcription, you confirm that voice messages are processed by a subcontractor to Lynes, and that this processing may take place outside of Sweden.
How it works
- With the help of AI technology the sound in the voice message is analyzed.
- The speech translated into text and displayed in the app.
Use in-app transcription
Personal voicemail
When transcription is enabled, it appears:
- In your call log.
- As a notice (if enabled).
- As a email (if enabled) with a summary of the message.
Do you want to hide the transcriptions in the log?
- Go to your call log.
- Click on eye icon to filter.
- Turn off View voicemail transcriptions.
When sharing a call log, you can choose to: include or exclude the transcription.
Response group voicemail
When transcription is enabled, it appears:
- IN response group call history.
- Click on play to see the full transcript.
When sharing a call log, you can choose to: include or exclude the transcription.
Search transcriptions
To find voicemails quickly:
- Click on search box.
- Click on the microphone and enter a keyword.
- Choose to display results in:
- Your own voicemail → click phone icon.
- A response group → click Call Center icon.
- Click on the result to read the content.
Enable transcription
Personal voicemail
- Click on gear icon.
- Select Personal settings.
- Expand the list Telephone & conference.
- Click on Voicemail.
- Activate Transcribe voicemails.
Response group voicemail
Requires authorization Telephony system.
- Go to response group settings during Call handling.
- Expand Voicemail.
- Activate Transcribe voicemails.
AI technology is continuously improving, but Small errors in the transcriptions may occur..