Competence
To activate eSIM you need to have the "Account" permissionUsers without this permission cannot activate eSIM themselves.
Step-by-step
1. Go to the subscription list
- Click on the gear wheel at the bottom of the menu on the left.
- Select Business account.
- Click on Subs.
2. Choose subscription
- In the list below Subscription, for example, choose Sub's mobile.
- Click on the mobile number you want to change to eSIM.
3. Switch to eSIM
- In the subscription settings, scroll down to the section SIM.
- Click on Switch to eSIM.
4. Send QR code
- Select Send QR code via email.
- Enter the user's email address and click Send.
5. Complete the activation
- Ask the user to scan the QR code with the phone's built-in eSIM reader to complete the switch.
Important to know
- eSIM works for most smartphones, but not for smartwatches (e.g. Apple Watch, Samsung Watch 3).
- Always check that the device supports eSIM before activation.