Contact Center settings for a supervisor
Settings in Contact Center for a supervisor
As a supervisor, there are some settings you can configure.
- Only Contact Center Agent‑user can be a supervisor in Contact Center.
Overview of Channels
- IN Case view and the tab Overview you can see all the channels you monitor as a supervisor.
- There you get an overview of the channel status and which agents are logged in.
Manage Agents
- You can easily log in or out agents directly from the overview.
- This makes it possible to adjust staffing in real time.
Edit Channel Settings
- To adjust the settings for a specific channel, click Eclipse menu (the three dots) under each channel.
- Here you can customize the channel to your needs as a supervisor.
Response groups
- You can handle Response groups connected to the Contact Center.
Web chat settings
- Web chat settings are managed through a specific view.
- Here you can customize the settings for each chat channel which is connected to your Contact Center.